Professional Goal-Oriented Organzier
  • February 9, 2018

I am a goal-oriented, driven young lady who is a quick learner and can adapt to new environments. I have a creative mindset and loves to coordinate things. I have exceptional communication skills both verbal and written. I am passionate, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts. I am an all around confident, hardworking person who is committed to achieving excellence.

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Education

Sports Entertainment Event Management @ Johnson and Wales University
Feb 2018 — Mar 2018
I started in 2012 - 2016 and graduated with a Bachelors degree.

Experience

Shift Leader @ Dunkin Donuts
Feb 2018 — Mar 2018
The start/end date was actually from 03/12 to 08/15 Job Description:
- Trained new hires, delegated work, and evaluated employee performance
- Regulated daily operations, analyzed weekly sales numbers, ordered supplies, and performed opening or closing duties.
- Greeted customers in a fast-paced environment and provided prompt and helpful services
- Managed staffing levels to budget while optimizing organizational structure
Internship @ The Juice Broadcasting Network (89.9 Radio Station)
Feb 2018 — Mar 2018
The start/end date was actually from 02/16 to 05/16 Job Description:
- Marketing & Promotions Team Member
- Drafted Investment Opportunity Proposals
- Recognized for creating a document of proof for the City of Providence to allow Migos to perform live at Lupos Heartbreak Hotel venue
- Co-Security Coordinator
Logistics Assistant @ Amazon
Feb 2018 — Mar 2018
The start/end date was actually from 06/16 to 09/16
Job Description:
- Reviewed Delivery Operations with Support Team
-Debriefed Package Delivery Operations Team
- Accountable for Package Monitoring System
- Developed, measured, and analyzed objectives while ensuring cost effectiveness and efficiency
- Worked with underlying carriers & customers vendors to fix specific problems
Account Manager @ Verizon
Feb 2018 — Mar 2018
The start/end date was actually from 08/16 to 08/17
Job Description:
- Customer Resolutions Lead
- Promotional & Account Specialist
- Analyze Verizon customer’s accounts efficiently and effectively
- Process Audit and Reconcile Daily Cash Receipts
- Overseeing projects including the creation of status reports, work plans and presentations to client leadership
- Works to develop relationships with clients, including involvement in networking and business development activities
- Build a relationship with client decision-makers; solicit client referrals and converts referrals into projects
Fraud Operations @ Santander Bank
Feb 2018 — Current
The start date was actually on 08/17 to Present
Job Description:
- Answer inbound calls and respond to customers inquiries and questions promptly
- Analyze customer problems properly and provide logical solutions
- Provide feedback regularly on the effectiveness and soundness of policies and procedures
- Maintaining satisfactory quality performance such as handle time, calls taken, hold time etc.
- Participating in the development and enhancement of general processes and/or training procedures; and managing productivity to support the Customer Service and Fraud prevention goals

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