Looking for an IP Telephony Career
Looking for an IP Telephony Career
  • March 6, 2017

Nancy Mejia. C,                                                                        Mobile:+91-8678900110

Andheri East, Mumbai,    

Maharashtra, 400086                                                 Email-Id:[email protected]


Career Objective:

Looking for an IP Telephony career in which I can apply my experience and knowledge in the emerging Telecommunication Industry. I wish to encourage people in work environment to develop professionally as well as individually.


  • I have completed my Master's degree in Visual Communication at AMITY UNIVERSITY, UP. I passed out my Master’s degree in 2013 and started working from 2014. I was working as a Customer Service Trainee at Delhi.
  • I started my career in Delhi as a Customer Service Trainee on Jan 2014. I got promoted as a service desk engineer in May 2015.
  • Now I am looking for a job in Avaya aura contact center. It’s my dream to be a part of Avaya Phone Systems Company.
  • Highly proficient in MS office and Troubleshooting.

Professional Responsibilities:

  • Communicate a clear, strategic sales vision, effectively training and coaching both veteran and Good Communication skills.
  • Avaya Modular Messaging.
  • Avaya CMS Server/ Avaya IP phone
  • Well Experience in Customer Handling
  • Quick responding to customer queries and Emails.
  • Supervision and Training

Technical Skills:

  • Performed moves, additions, changes, and deletions on MAC.
  • Hands on training with UCCE functions related to Cisco agent creation, troubleshooting.
  • Troubleshooting voice gateways/routers.
  • Worked with vendors to resolve voice/data issues with WAN, MPLS, PRI, PSTN issues.
  • Design, Implement and maintain network infrastructure.
  • Customer Service Troubleshooting.


Name:  Nancy Mejia. C

D.O.B: 15-12-1989

City/State: Mumbai, Maharashtra

Address:  Anderi East, Mumbai, Maharashtra, 400086

E-Mail: [email protected]

Phone Number: 8678900110


I hereby declare that the details as mentioned earlier are true and best of my knowledge and belief.


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