WWLP-22 News
Chicopee, MA
Published
January 4, 2022
Job Type
Full Time
Category
TV

Description

As a Client Service Associate, you will work with a team of Account Executives to support the account management side of the business by providing strong customer support and executing various account management tasks/assignments/duties. This position is essential in nurturing and growing client relationships.

Responsibilities:

·         Oversee the development of Sales Proposals, Proof of Performance PowerPoint, Status Reports, Tasks Lists, Timelines and Client Presentations. Account Executives will provide direction and feedback.

·         Effectively communicate with internal teams (including: sales, production, finance) and external clients on performance and delivery of campaigns. 

·         Execute and Launch campaigns on both tv and digital platforms.

·         Have strong understanding of marketing strategies, stations products, how products function, value proposition of products to clients and the synergy of products.

·         Entering and maintaining all orders in WideOrbit Traffic including electronic transfer and maintenance of orders.

·         Must also be proactive and contact clients for any potential developments related to all aspects of campaigns for both digital and television platforms.

·         Time Management and organization will be key for this position

·         Interact with co-workers, clients and the viewing public in a professional manner, both on the phone and in person. 

·         Working in tandem with Account Executives will be an essential part of the role.

·         Mindful of the marketing industry- keeping team abreast of what is happening in the world of advertising

·         Communication – communicating with clients for daily business and providing exceptional client service support- thank you cards, recap to AE after meetings, follow up with clients, status report, time line for projects or deadlines for campaigns and execution of campaigns

·         Be able to meet deadlines and keep clients on task

·         Engage with AE as it pertains to the client. Understand and research client and sector be eyes and ears for what is trending or happening in industry.

·         Customer Service

Training and Development:  

  • Comprehensive training, with ongoing career development and opportunities for future growth. 
  • Learn industry-leading communication and sales techniques. 
  • Train with top sales producers. 
  • Learn software skills on WideOrbit Media Sales and WideOrbit. 

 

Qualifications Requirements: 

  • Ability to thrive in a fast-paced work environment, manage multiple projects, and tight deadlines. 
  • Strong verbal and written communication skills are essential. 
  • Excellent social, intrapersonal, and presentation skills. 
  • Must be highly-focused, organized, and detail oriented. 
  • Proficient in Excel, Outlook, Powerpoint, & Word
  • Must have an entrepreneurial mindset. 

Education:

  • College degree OR relevant experience in sales, customer service, business administration, or related field.

Apply: https://nexstar.wd5.myworkdayjobs.com/en-US/nexstar/job/MA-Chicopee/Client-Service-Associate_REQ-14669-1

EEO Statement:  Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

 

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